OUR TOTAL SATISFACTION GUARANTEE
All products in the Austin Research Institute, Inc. family
are developed and manufactured to the highest standards possible
for maximum effectiveness and longevity.
However, if for any reason you are not completely satisfied
with your purchase, simply return any unopened bottles, unopened
packages or unused products to us within 75 days of date of
purchase. You will receive a refund for all unopened and unused
products minus a 15% return processing fee.
Shipping and handling fees shall not be refunded. No questions will
be asked and all returns will be promptly refunded
per the conditions stated above. All returns
eligible for refund will be credited within 24 hours of receipt
of returned items.
For orders placed via mail or money transfer, a check shall be issued and mailed. Please allow up to 5 business days for delivery via postal service.
For orders placed via credit card or electronic transfer, a credit shall be issued to the same through account which the original purchase was made.
In the case of credit card payments, please keep in mind that your bank may take up to 72 hours to note the credit on your account.
Returns may be sent to:
Austin Research Institute
Return Processing Dept.
P.O. Box 922
1211 Wynside Ln
Hampstead, MD 21074
Return authorization or prior notification is not required; however, please include either a copy of your original sales receipt or a note providing your name and address.
Note: A flat $60.00 fee will be assessed for any order cancellation,
shipment refusal or non-deliverable order.
We proudly stand behind our products and our Total Satisfaction Guarantee.